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Terms & Policy

Terms and Conditions, Refund Policy, and Privacy Policy
Home Terms & Policy

Terms & Conditions

Effective Date: 1 January 2022

Welcome to home.mukha.com.my, operated by KIF TRADING (002423132-W) under the brand MUKHA. By using this website, you agree to comply with and be bound by the following terms:

  1. Use of Website
    You agree to use this website for lawful purposes only. Misuse or unauthorized use is strictly prohibited.

  2. Intellectual Property
    All content, trademarks, and images are the property of MUKHA CAFE or its licensors and may not be reused without written permission.

  3. Product Availability
    All products and prices are subject to change without notice. Availability may vary.

  4. User Accounts
    If you create an account, you are responsible for maintaining the confidentiality of your login information.

  5. Limitation of Liability
    We are not liable for any indirect or consequential damages from the use of this site or products.

  6. Governing Law
    These terms are governed by the laws of Malaysia.

Refund Policy

At MUKHA, your satisfaction matters. Please review our refund policy:

  1. Food & Beverage Orders
    All orders are final. Due to the perishable nature of food and drinks, we do not offer refunds or exchanges unless:

    • The wrong item was delivered.

    • The item was damaged or spoiled upon arrival.

  2. Merchandise or Retail Products
    Refunds or exchanges may be requested within 7 days of purchase with proof of receipt, provided the item is unused and in original condition.

  3. How to Request a Refund
    Email us at info@mukha.com.my with your order number, reason for request, and supporting images if applicable.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

  1. What We Collect
    We may collect your name, email, contact number, address, and purchase history when you interact with our website.

  2. How We Use It

    • To process orders and payments

    • To communicate updates or promotions

    • To improve our services

  3. Sharing of Data
    We do not sell or rent your data. Your information may be shared with third-party services for payment or delivery purposes only.

  4. Cookies
    Our site may use cookies to enhance user experience. You can disable cookies in your browser settings.

  5. Security
    We use standard security measures to protect your data, but no system is 100% secure.

  6. Contact Us
    If you have any questions, email us at info@mukha.com.my